Greets patients using the AIDET (PHLEBOT) model, giving instructions and directions as necessary to provide quality patient experiences. Obtains and processes patient identification and insurance information to ensure quality services and timely billing, including completion of forms required by third-party payers.

Evaluates physician orders for type of specimens, time of draw and any specific specimen handling requirements; place and/or release orders as necessary from the HIS ensuring that orders from the appropriate physician and expected service date are verified; obtain labels and organize work. Communicates with physician offices to obtain diagnosis coding information and resolve any issues.

Safely collects quality samples according to laboratory policies and procedures (for the accurate and timely completion of testing). Uses a variety of collection devices/sharps to obtain specimens. Process collected specimens for testing and transport by centrifuging, aliquot, store per temperature requirements as necessary to ensure specimen integrity. Process additional specimens (fluids, urine, swab, etc.) as required for quality standards.

Clean, organize, maintain and rotate stock in the phlebotomy work areas to maintain a safe and orderly environment.

Must have knowledge of collection and ordering requirements for reference labs as well as other specialty testing labs. Demonstrates knowledge of Laboratory Compliance policies and procedures as well as internal mandatory computer based learning modules.

Required to collect specimens at other healthcare facilities as needed. Required to cover at other laboratory sites across the system as needed. Utilizes courier car as necessary. Must meet required safe driver standards.

Attends in-services and continuing education seminars to enhance personal and professional growth

Enhances professional growth and development of self, department staff, other hospital personnel, community and students by participation in continuing education and in-service training.

Implements ICARE principles using communication skills and human relations to promote quality patient care and productive working environment.

Performs other duties as assigned.

MINIMUM

DESIRABLE

Education, Credentials, Licenses:

High School graduate or GED

Valid Driver’ License/Meet Medical Centers Insurance requirement (necessary to work at the Edgewood facility due to the need for phlebotomists to cover nursing home draws and drive a laboratory vehicle)

Phlebotomy certification

Experience in Patient Access/Registration

Experience with Epic

Specialized Knowledge:

Computer/Data Entry Skills

Organizational Skills

Insurance Processing

Healthcare compliance regulations

Kind and Length of Experience:

6 months of related experience including customer service .

Phlebotomy experience